Refund policy

Change of mind

We don't offer refunds for change of mind. You can exchange an item for the same product in a different colour within 7 days of receiving your order, subject to stock availability. The item must be unused, in its original packaging, with all tags attached.

Faulty, damaged or wrong items

If your item arrives faulty or damaged, or isn't what you ordered, contact us within 7 days of receiving it. Once we've verified the issue, we'll offer a replacement or a refund. Approved refunds are made to your original payment method within 14 business days. Your bank or card provider may take extra time to post the refund. Return shipping for these cases is assessed case by case, and our team will confirm the arrangement with you.

Final sale items

Sale items, including items bought during promotions such as 11.11, and personal care products (including Dr. Organic) that have been opened or used are final sale and can't be exchanged or refunded, except if faulty, damaged or incorrect.

How to request an exchange or report an issue

Email theeboldstories@vitalgearbold.com with your order number, the item, and photos if it's faulty or damaged. Please wait for our team's approval before sending anything back. Items sent without approval may not be accepted.

Warranty

For manufacturing defects after the first 7 days, see our TBS MY Warranty Policy.

Contact

Vital Gear Bold Sdn Bhd, Level 16, 3, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia
theeboldstories@vitalgearbold.com