TBS MY Warranty Policy

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We don't just stand behind the products, we stand behind the people who use them. Your journey is our priority, and we’re here to keep the pages turning

WARRANTY COVERAGE

⚪ WARRANTY LIST

Warranty is subjected to the date of of purchase & frequency of use. Applicable for all products sold by Thee Bold Stories (TBS)

  • Luggage: 3 Years
  • Backpack: 1 year
  • Sling Bag & Accessories: 6 Months



Important note:

  • Applied to only selected items with warranty indicators. This applies to instore & website purchases.

⚪ WARRANTY DISCLAIMER

1.The following is the warranty towards Manufacture Defects in products. The list is a follows:

  • Zipper Puller
  • TSA Lock Issue
  • Telescopic Handle Issue
  • Rubber Handle Issue
  • Zipper Railing issue
  • Wheels Replacement
  • Manufacturing Defect

2. Application of Warranty

Application MUST be within 24 - 36 Hours after online or retail purchase. Failure to submit or apply for warranty, TBS team will have the right to reject claims.

⚪WARRANTY EXCLUSION

What is out of our control

1. Any damage caused by accidents (such as dents or cracks) and or abrasions (e.g. transport damage)

2. Exposure to extreme temperature, UV damage, solvents, acids, water, laundering, or bleach/ The natural colour breakdown of colours and materials/ water-resistance coating over extended use 

3. Normal wear and tear (including zippers) / Cut or Burnt marks/ Holes on appearance/ Scratches 

4. Mold Issues or dirty marks due to bad maintenance of the product/ Improper Use

5. Broken Webbing (Not from manufacturing) 

6. Extra threads or frayed fabric 

7. Printed Logo Damage 

8. Self Repair done

9. Missing parts

10. 1 to 1 exchange

Note: 1 to 1 exchange will only be rewarded upon HQ consideration on unique circumstances.

⚪HOW TO APPLY WARRANTY

1. Fill TBS Warranty Form

Submit the TBS Warranty Form to process your purchase warranty clams (Online or Retail Store)

2. Submission verification

Check your email for warranty submission verification

Note: To protect your warranty, please double-check that all information is correct. Inaccurate applications cannot be processed and will be disqualified

Click Here: Apply TBS Warranty

WARRANTY CLAIMS

⚪ REPORT WARRANTY CLAIM

1 . Reach out to TBS team via Contact Us form

Reach out to us via our Warranty Claim page available on our website. Ensure all required details are accurate to avoid delays in processing

2 . Prepare the Product and Documentation

Clean the item to ensure it is ready for inspection or return. Provide your full name and any other extra documentation

3 . Claim Evaluation

Upon submission, our team will review your claim within 7 working days. Given the claim is approved, we will then contact you to confirm the resolution and next steps



Apply Warranty Warranty Claim